Services2018-11-15T02:17:39+00:00

Services

Client Success

Technology alone doesn’t drive growth. Post-acute organizations trust PlayMaker Health to educate, empower, and advance strategic growth priorities so they can focus on delivering exceptional care. Client Success is at the center of every engagement.

Dedicated Client Success Manager

  • Single point of contact
  • Periodic account reviews
  • Best practice utilization

Client Support

  • Experienced support team
  • Phone, email and live chat
  • Available M-F 7am-7pm CT

Help Center

  • Self-help video tutorials
  • Quickstart guides
  • Available 24/7

Ongoing Education

  • Free training webinars
  • Industry expert webinars
  • Resource library

Standard Professional Services

Collaborating closely with sales, the Professional Services Team takes the time to understand client needs and crafts a tailored plan for every stage of onboarding from implementation to training.

Discovery

  • Review business process and logic
  • Analyze EMR data and define integration rules
  • Align workflow with best practices

Project Management

  • Dedicated project manager
  • Coordination of resources to drive process
  • Regular and consistent communication

EMR Integration

  • Deep and broad EMR experience
  • Best practice integrations
  • Custom integrations

Training

  • Experienced educators
  • Online and in-person training
  • Custom training programs

Premium Professional Services

Premium Professional Services can be added at any time to any account. These services have been developed through years of working with clients and identifying common needs and challenges. Get the most out of your PlayMaker experience with our premium services. 

Remote Administration

  • Outsourced PlayMaker administration
  • Examples include: territory management, EMR data integrity monitoring, and account ownership maintenance

Custom Reporting

  • Regular and ad hoc analysis and reporting
  • Custom market data analytics
  • Sales activity trending

Optimization Consulting

  • Personalized optimization planning by expert consultants
  • Examples include: data and integration tune-ups, user adoption, and workflow optimization

Growth Consulting

  • Industry-leading sales and growth consultants
  • Custom strategic sales assessments
  • Advanced sales training and interim sales leadership

Contact Us

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